Privacy Policy

Fundamental principle

We, Convotherm Elektrogeräte GmbH (referred to below as “we”), as the owner of the web pages at, take protecting your personal and confidential data very seriously. Your personal data is treated in strict confidence in accordance with legal data protection regulations and this Privacy Policy, in particular in accordance with the German Federal Data Protection Act (“BDSG”) and the German Teleservices Act (“TMG”).

Collecting and using personal data

You are never under any obligation to tell us who you are when you visit our website.

We do, however, collect, process and use personal data (user data: e.g. your name, email address and possibly your address), where required for establishing a legal relationship with you, or for defining or changing the content of this relationship e.g. in order to fulfill our obligations under any contracts concluded between yourself and us. 

We collect, process or use personal data relating to the use of our web pages (usage data) only when this is necessary for the user to be able access the service or be invoiced for this service. Usage data includes, in particular, attributes for identifying the user, details about the start, end and extent of the session and information about the services accessed by the user.

Sharing data

We only ever share personal data with third parties when this is necessary to fulfilling a contract, for instance with companies commissioned to supply goods or a bank entrusted with handling payments. Data is not shared with any other bodies except with your express agreement or as permitted under the BDSG act. We never share your data with third parties for promotional or similar purposes without your express consent.

Data processed by this website

We collect and store information automatically in log files, which your browser sends to us automatically. This information consists of:

  • browser type / browser version
  • operating system used
  • referrer URL
  • host name of the accessing computer
  • time of server query

This data is evaluated solely for improving the content and operation of our website, in particular for identifying and rectifying website faults, for assessing website usage levels and for making changes and improvements. This data cannot be associated with specific people and is not linked to other data sources (e.g. your name or IP address).


Some of our webpages use cookies, which help to make our website content more user-friendly, efficient and secure. Cookies are small text files that are stored on your computer and which your browser saves. Most of the cookies we use are “session cookies”. These are automatically deleted at the end of your visit. Cookies do not harm your computer and do not contain viruses. If you do no want us to recognize your computer when you revisit our website, you can disable the saving of cookies by selecting “block” cookies in your Browser settings; we must point out, however, that if you block cookies then you may not be able to access all the features of this website.

Use of Google Analytics

This website uses Google Analytics, a web analysis service from Google Inc. (“Google”). Google Analytics uses “cookies”, which are text files stored on your computer that enable analysis of your website usage. The data generated by the cookie about your use of this website is sent to a Google server in the USA and stored there. With IP anonymization activated on this website, however, your IP address will be shortened by Google before transferring this data, provided you are in a European Union member state or a member state of the European Economic Area. Only in exceptional cases will full IP addresses be transferred to a Google server in the USA and shortened there. On behalf of the Website operator, Google will use this information to evaluate website usage, compile reports on website activities and provide other services to the Website operator relating to website activity and Internet usage. The IP address transmitted by your browser as part of the Google Analytics process will not be combined with other Google data. You can prevent cookies from being stored by selecting the appropriate setting in your browser; we must point out, however, that if you block cookies then you may not be able to access all the features of this website. You can also prevent Google from collecting and processing the data generated by the cookie relating to your website usage (including your IP address) by downloading and installing the browser plug-in available at the following link:

For more information on conditions of use and data privacy, please visit or Please note that the code “gat._anonymizeIp();” has been added to Google Analytics on this website in order to ensure anonymized collection of IP addresses (known as IP masking).

Right to information

It is your right to receive, free of charge, information about what personal data is stored, its source and who uses it and the purpose of data processing, and to demand changes to this data and/or to delete and/or block this data. If you have any questions about personal data that cannot be answered by this Privacy Policy, please contact us using the following email address:


Convotherm Software Updates

We are pleased to provide you the latest software updates of the Convotherm range.

Please just agree our terms and conditions of licence and use for using the software.

I noticed the terms and conditions of licence and agree

Please note:

The particular software update for Convotherm 4 gas units has to be done by an authorised service partner (there are adjustment steps necessary).

Please ensure that only software which is suitable for the unit series is installed on your Convotherm unit. This software cannot be used for other unit types from the range. If this is disregarded, no liability will be assumed for malfunctions.

Convotherm Service manuals

This section is available for authorized service partner only.

Some files are protected with a password. If you need the password please get in contact with our After Sales Service: